Below you will find a frequently asked questions to help you. If you are unable to find what you are a looking for, please contact us for more information.
How Do I Measure My Dog?
Read and follow the measurement guidelines carefully. If in doubt about measurement, please contact us for assistance. We will help you get the correct measurements for your dog.
Do I Have To Pay Sales Tax On My Order?
All items shipped within Maine will be subject to 5.5% sales tax. Sales tax is not charged for items shipped outside the state of Maine.
When Will My Order Be Delivered?
We ship our standard products via USPS, UPS and FedEx within 3-5. Tracking information will be sent on the day your order ships. Custom products ship within 10-14 business days.
Do You Accept Returns?
We are very proud of the quality of our handmade products. Please contact us within 14 days of receipt to notify us of any problems with your order. Approval must be given before a return is accepted. All items must be in unused, unworn, and in re-salable condition to be considered for return. Doggie Safe n Dry reserves the right to determine what constitutes an acceptable return. Exchanges and refunds will be determined by Doggie Safe n Dry. Shipping fees are non-refundable.
NOTE: Custom coats cannot be returned.
